As of October 29, 2020

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Introduction
We, Schüßler Ignee GbR, take the protection of our website users' data very seriously and are committed to protecting the information that users provide to us in connection with the use of our website. Furthermore, we are committed to protecting and using your data in accordance with applicable law.

This Privacy Policy explains our practices regarding the collection, use, and disclosure of your data through the use of our digital assets (the “Services”) when you access the Services via your devices.

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Please read the Privacy Policy carefully and ensure that you fully understand our practices regarding your data before using our Services. If you have read and fully understand this Policy and do not agree with our practices, you must stop using our digital assets and Services. By using our Services, you agree to the terms of this Privacy Policy. Continued use of the services constitutes your consent to this privacy policy and any changes to it.

In this privacy policy, you will learn:

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• How we collect data

• What data we collect

• Why we collect this data

• Who we share the data with

• Where the data is stored

• How long the data is retained

• How we protect the data

• How we deal with minors

• Updates or changes to the privacy policy

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What data do we collect?
Below is an overview of the data we may collect:

 

Non-identified and non-identifiable information that you provide during the registration process or that is collected through the use of our services (“non-personal data”). Non-personal data does not allow any conclusions to be drawn about who it was collected from. The non-personal data we collect consists mainly of technical and aggregated usage information.

Individually identifiable information, i.e., all information that can be used to identify you or could be used to identify you with reasonable effort (“personal data”). The personal data we collect through our services may include information requested from time to time, such as names, email addresses, addresses, telephone numbers, IP addresses, and more. When we combine personal data with non-personal data, we treat it as personal data for as long as it remains combined.

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How do we collect data?
The following are the main methods we use to collect data:

 

We collect data when you use our services. When you visit our digital assets and use our services, we may collect, record, and store information about your usage, sessions, and related information.

We collect data that you provide to us yourself, for example when you contact us directly via a communication channel (e.g., an email with a comment or feedback).

We may collect data from third-party sources as described below.

We collect data that you provide to us when you log in to our services via a third-party provider such as Facebook or Google.

 

Bookings via our Website & Portals

• Direct booking via Lodgify: When you book through our website, we collect: name, email, phone number, stay period, number of guests, and payment details.

• Booking via third parties (e.g., Booking.com, Airbnb): The respective platforms transmit your booking and contact details to us. We store these solely for the purpose of handling your stay. Additionally, the privacy policies of the respective portals apply.

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Why do we collect this data?
We may use your data for the following purposes:

 

to provide and operate our services;

to develop, customize, and improve our services;

to respond to your feedback, requests, and wishes and to offer assistance;

to analyze usage patterns and requirements;

for other internal, statistical, and research purposes;

to improve our data security and fraud prevention capabilities;

to investigate violations and enforce our terms and policies, as well as to comply with applicable law, regulations, and government orders;

to send you updates, news, promotional materials, and other information related to our services. In the case of promotional emails, you can decide for yourself whether you wish to continue receiving them. If not, simply click on the unsubscribe link in these emails.

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Who do we share this data with?
We may share your data with our service providers in order to operate our services (e.g., storage of data via third-party hosting services, provision of technical support, etc.).

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We may also disclose your data in the following circumstances: (i) to investigate, detect, prevent, or take action against illegal activities or other misconduct; (ii) to establish or exercise our rights of defense; (iii) to protect our rights, property, or personal safety, as well as the safety of our users or the public; (iv) in the event of a change of control at our company or one of our affiliated companies (through a merger, acquisition, or purchase of (substantially) all assets, etc.); (v) to collect, store, and/or manage your data through authorized third-party providers (e.g., cloud service providers), to the extent appropriate for business purposes; (vi) to work with third-party providers to improve your user experience. To avoid any misunderstanding, we would like to point out that we cannot transfer or disclose non-personal data to third parties at our own discretion or use it in any other way.
 

Cookies and similar technologies
When you visit or access our services, we authorize third parties to use web beacons, cookies, pixel tags, scripts, and other technologies and analytics services (“tracking technologies”). These tracking technologies may enable third parties to automatically collect your data in order to improve the navigation experience on our digital assets, optimize their performance, and ensure a customized user experience, as well as for security and fraud prevention purposes.

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To learn more, please read our Cookie Policy.

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We will not share your email address or other personal data with advertising companies or advertising networks without your consent.
 

Where do we store the data?
Non-personal data

Please note that our companies and our trusted partners and service providers are located around the world. For the purposes explained in this privacy policy, we store and process all non-personal data we collect in different jurisdictions.

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Personal Data

Personal Data may be maintained, processed, and stored in the United States, Ireland, South Korea, Taiwan, Israel, and, to the extent necessary for the proper provision of our services and/or as required by law (as further explained below), in other jurisdictions.

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How long will the data be retained?
Please note that we will retain the data collected for as long as necessary to provide our services, comply with our legal and contractual obligations to you, resolve disputes, and enforce our agreements.

We may correct, supplement, or delete inaccurate or incomplete data at any time at our sole discretion.

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How do we protect your data?
The hosting service for our digital assets provides us with the online platform through which we can offer you our services. Your data may be stored via our hosting provider's data storage, databases, and general applications. They store your data on secure servers behind a firewall and offer secure HTTPS access to most areas of their services.
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Notwithstanding the measures and efforts taken by us and our hosting provider, we cannot and do not guarantee absolute protection and security of the data you upload, publish, or otherwise share with us or others.

For this reason, we ask that you set secure passwords and, where possible, refrain from sharing confidential information with us or others that you believe could cause you significant or lasting harm if disclosed. Since email and instant messaging are not considered secure forms of communication, we also ask that you refrain from sharing confidential information via these communication channels.

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How do we deal with minors?
The Services are not intended for users who have not yet reached the age of majority. We will not knowingly collect data from children. If you are not yet of legal age, you should not download or use the Services or provide us with any information.

 

We reserve the right to request proof of age at any time so that we can verify whether minors are using our Services. In the event that we become aware that a minor is using our services, we may prohibit such users from accessing our services and block them, and we may delete all data stored by us about such users. If you have reason to believe that a minor has provided us with data, please contact us as explained below.

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We only use your personal data for the purposes set out in the Privacy Policy and only if we are satisfied that:

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• the use of your personal data is necessary to fulfill or conclude a contract (e.g., to provide you with the services themselves or customer service or technical support);

• the use of your personal data is necessary to comply with relevant legal or regulatory obligations, or

• the use of your personal data is necessary to support our legitimate business interests (provided that this is done in a manner that is proportionate and respects your data protection rights).

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As an EU resident, you may:

 

request confirmation as to whether personal data concerning you is being processed, and request access to your stored personal data and certain additional information;

request the receipt of personal data that you have provided to us in a structured, commonly used, and machine-readable format;

request the correction of your personal data stored by us;

request the deletion of your personal data;

object to the processing of your personal data by us;

request the restriction of the processing of your personal data; or

file a complaint with a supervisory authority.

Please note, however, that these rights are not unlimited and may be subject to our own legitimate interests and regulatory requirements. If you have general questions about the personal data we collect and how we use it, please contact us as indicated below.

In the course of providing the Services, we may transfer data across borders to affiliated companies or other third parties and from your country/jurisdiction to other countries/jurisdictions worldwide. By using the Services, you consent to the transfer of your data outside the EEA.

 

If you are located in the EEA, your personal data will only be transferred to locations outside the EEA if we are satisfied that an adequate or comparable level of protection for personal data exists. We will take appropriate steps to ensure that we have adequate contractual arrangements with our third parties to ensure that appropriate security measures are in place to minimize the risk of unlawful use, alteration, deletion, loss, or theft of your personal data and that these third parties act in accordance with applicable laws at all times.

Rights under California Consumer Privacy Act

 

If you use the Services as a resident of California, you may be entitled to request access to and deletion of your data under the California Consumer Privacy Act (“CCPA”).

 

To exercise your right to access and delete your data, please read below to find out how to contact us.

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We do not sell users' personal data for the purposes and intentions of the CCPA.

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Updates or changes to the privacy policy

We may revise this privacy policy from time to time at our discretion; the version published on the website is always up to date (see “Status” information). We ask you to check this privacy policy regularly for changes. In the event of significant changes, we will post a notice on our website. If you continue to use the services after notification of changes to our website, this shall be deemed your confirmation and consent to the changes to the privacy policy and your agreement to be bound by the terms of these changes.

 

Contact

If you have general questions about the services or the data we collect about you and its use, please contact us at:

 

Name: Gudrun Schüßler, André Ignee

Address: Erich-Riehle-Str.18, 97980 Bad Mergentheim, Germany

Email address: info@ferienhaus-traubentraum.com